Our Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Watford

At Flower Delivery Watford, we are proud to provide the freshest and most beautiful flowers to homes and businesses in Watford and the surrounding area. Our local reputation is important to us, and we back every order with our Fresh Flowers Guarantee. If you are not satisfied with the condition or freshness of your delivery, we are committed to making things right.

Damaged-on-Arrival & Quality Issues

We take the utmost care to ensure your flowers arrive looking their very best. In the unlikely event that your bouquet is damaged during transit, or if you believe the flowers do not meet our freshness standards upon arrival, please let us know as soon as possible. For a prompt resolution, contact us within 24 hours of your delivery. Providing a clear photo of the item and its packaging helps us speed up the process.

Freshness Window & Our Promise

Every arrangement leaving our Watford shop is prepared to last. We guarantee the freshness of your flowers for a minimum of 5 days from delivery, providing they are properly cared for (please consult any care instructions included with your bouquet). Should you notice your flowers deteriorate prematurely within this timeframe, please contact us so we can assess the issue and offer a suitable solution.

Refund & Replacement Options

Upon reviewing the issue with your delivery, we offer the following options for your peace of mind:

• Full or Partial Refund: If flowers are damaged or do not meet our freshness guarantee, you may be eligible for a refund (full or partial, depending on the extent of the issue).
• Replacement Arrangement: If preferred, we can send a fresh replacement bouquet to you or your intended recipient at the earliest opportunity.
• Store Credit: In some cases, we can provide a store credit for use on a future order from Flower Delivery Watford.

Your satisfaction is our priority. Refunds will be processed to your original payment method as soon as your claim is approved.

How to Make a Complaint

If you have a complaint or concern about your order or our service, we encourage you to reach out to our friendly team with the details of your experience and your order reference number. Promptly reporting any issues (ideally within 24 hours of delivery) allows us to address them quickly and efficiently. We listen carefully, treat all complaints seriously, and aim to resolve every matter with fairness and transparency.

A Trusted Local Choice in Watford

We are proud to be an established local florist in Watford, dedicated to serving households and businesses in our community. Whether for personal occasions or business deliveries, your trust means everything to us. Thank you for choosing Flower Delivery Watford—we look forward to delighting you with fresh, wonderful flowers every time.